Contact Us

Technical Support

The first level of technical support is provided through your local support channels.

Bug Reports

• Bug Reports for Version 4.0.2 should be sent to the Fire Applications Help Desk (below).
• Bug Reports for the Version 4.1 Beta test should be sent to Larry Bradshaw.

Fire Applications Help Desk

Primary user support for FireFamilyPlus installation and use is provided by the U.S. Forest Service Fire and Aviation Management Fire Applications Help Desk.

• Phone at 866-224-7677 or 360-326-6002,
• E-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Website: http://www.fs.fed.us/fire/planning/nist

The Fire Applications Help Desk is available for help with software issues only and cannot deal with fire danger questions.