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Known Bugs

Bug Reports: If you think you have found a bug within FARSITE, we would appreciate hearing from you. Please check the Known Bugs below and the FAQs page to make sure that this problem has not already been resolved. Then, send a copy of any screenshots and a detailed error message describing the problem and what you were doing when the problem arose to the Fire Applications Help Desk. This will help us to recreate the problem and then resolve the issue.

Known Bugs
Online Help System, "Related Topics" and navigation buttons are replaced with small grey box
Description In the FARSITE online help system "Related Topics" and navigation buttons at the bottom of many pages are replaced with a small grey box with a red dot. Clicking the grey box has no effect. This appears to be a problem with the Windows 2000 and earlier operating systems. Windows XP and 2003 operating systems do not appear to have the problem.
Status The problem is completely described in Microsoft Knowledge Base article 822989.
Fix Install Windows 2000 Service Pack 4 (SP4) or Critical Update 811630 (use the above link). If SP4 is installed and the symptoms persist you need to unregister the HTML Help ActiveX control and then re-register it, by running the following two commands from a command prompt:
  • regsvr32 /u :winntsystem32hhctrl.ocx
  • regsvr32 :winntsystem32hhctrl.ocx
Before applying any of the above fixes to agency owned computers you should check with your IT people. Forest Service users should contact the Customer Help Desk and reference Ticket #982672; they should then help you install Critical Update 811630. This problem will also be fixed Forest Service wide with the installation of Service Pack 4.
"Page Not Found" message in FARSITE or FlamMap Help system
Description When you open the FARSITE or FlamMap Help systems the content pane gives a "Page Not Found" message. This problem is found on machines with Windows XP and 2003 Operating Systems.

It can affect all compiled help files (.chm).
Status The problem is completely described in Microsoft Knowledge Base article 902225.
Fix It is suggested that individual users follow Method 2 described in Microsoft Knowledge Base article 902225.

Image: Squashed Computer Bug

Squashed Bugs
Program crashes when user selects Vector Output Files, Optional ASCII Format
Description Program crashes when user selects Vector Output Files, Optional ASCII Format from the Export/Output Menu. The error typically occurs immediately after the program finishes calculating fuel moistures for the simulation. The user may or may not get a “Referenced Memory Error” with the program shutting down when this error occurs.
Status This bug has been fixed.
Fix A new executable can be accessed and downloaded from this site. The user only needs to replace the current version of the farsite4.exe with the new executable file.

The file farsite4.exe on the Downloads page is only the executable file for the program and assumes the user has previously installed FARSITE version 4.0. If you have not previously installed FARSITE, please proceed to the Downloads page and acquire the full installation package (FarSite.msi).
Last Updated on Saturday, 23 October 2010 10:32