The first level of technical support is provided through your local support channels.

National Support Desk

Help with installation, operation, and debugging of the software can be obtained from the US Forest Service Fire and Aviation Management Help Desk via

• Phone at 800-253-5559 or 208-387-5290,
• Fax at 208-387-5292, or
• E-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

The National Support Desk is available for help with software issues only and cannot deal with fire behavior questions.