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Bug Reports: If you think you have found a bug within FARSITE, we would appreciate hearing from you. Please check below to make sure that this problem has not already been resolved. Then, send us a copy of any screenshots or a detailed error message describing the problem and what you were doing with the problem arose. This will help us to recreate the problem and then fix it.
Bug Reports should be sent to the National Support Desk.
Thank you very much for your help!
Known Bugs with FARSITE:
| FARSITE Help Systems in Version 4.0 and Later |
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| On-line Help System, "Related Topics" and navigation buttons are replaced with small grey box |
| Description |
In the FARSITE online help system "Related Topics" and navigation buttons at the bottom of many pages are replaced with a small grey box with a red dot. Clicking the grey box has no effect. This appears to be a problem with the Windows 2000 and earlier operating systems. Windows XP and 2003 operating systems do not appear to have the problem.
This problem also appears in the S-493 pre-classroom lesson materials (.chm files).
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| Status |
The problem is completely described in Microsoft Knowledge Base article 822989.
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| Fix |
Install Windows 2000 Service Pack 4 (SP4) or Critical Update 811630 (use the above link). If SP4 is installed and the symptoms persist you need to unregister the HTML Help ActiveX control and then re-register it, by running the following two commands from a command prompt:
- regsvr32 /u :winntsystem32hhctrl.ocx
- regsvr32 :winntsystem32hhctrl.ocx
Before applying any of the above fixes to agency owned computers you should check with your IT people. Forest Service users should contact the End User Support Center and reference Ticket #982672; they should then help you install Critical Update 811630. This problem will also be fixed Forest Service wide with the installation of Service Pack 4. |
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| "Page Not Found" message in FARSITE or FlamMap Help system |
| Description |
When you open the FARSITE or FlamMap Help systems the content pane gives a "Page Not Found" message. This problem is found on machines with Windows XP and 2003 Operating Systems.
It can affect all compiled help files (.chm) including the S-493 pre-classroom lessons.
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| Status |
The problem is completely described in Microsoft Knowledge Base article 902225.
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| Fix |
It is suggested that individual users follow Method 2 described in Microsoft Knowledge Base article 902225.
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| Program crashes when user selects Vector Output Files, Optional ASCII Format |
| Description |
Program crashes when user selects Vector Output Files, Optional ASCII Format from the Export/Output Menu. The error typically occurs immediately after the program finishes calculating fuel moistures for the simulation. The user may or may not get a “Referenced Memory Error” with the program shutting down when this error occurs.
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| Status |
This bug has been fixed.
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| Fix |
A new executable can be accessed and downloaded from this site. The user only needs to replace the current version of the farsite4.exe with the new executable.
farsite4.exe (2.015 MB) is only the executable file for the program and assumes the user has previously installed FARSITE version 4.0. If you have not previously installed FARSITE, please proceed to the Downloads Section and acquire the full installation package.
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Last Updated ( Friday, 15 August 2008 )
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FARSITE 
